We hope you are safe and staying healthy. We at ACPRail would like take this opportunity to update you on our current global status. Following the issuance of the various governmental recommendations and, with the aim of ensuring the health and safety of our staff, families and communities, all ACPRail offices are now operating from home. While a sudden and complete move to a virtual environment does come with a steep learning curve, we are all working together in order to ensure that we maintain the excellent service our customers are accustomed to. In regards to services, while much of the rail and coach inventory has been substantially reduced and is being modified nearly daily, some services do remain operational. Should you wish to travel, we kindly ask that you verify the country’s latest governmental guidelines on eligibility in order to ensure the journey will be as seamless as possible.
While many operators we deal with are advising us that they are extending special refund conditions due to the COVID-19 crisis, others are maintaining their standard refund policies at this time. As a result, each order is being reviewed on a case by case basis, you can contact us at [email protected]. Our staff is working tirelessly to address all inquiries submitted to our customer service department and we ask for your kind patience and understanding as we are working through the high volume of request in these unusual circumstances.